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Knowledge Base

Guides, references, and troubleshooting written by the people who run the servers.

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Pick a topic to jump straight to the relevant guides.

Getting Started

Set up your first server in minutes — from sign-up to first connection.

12 articlesExplore

Minecraft

Modpacks, plugins, performance tuning, and version-specific guides.

24 articlesExplore

Billing & Plans

Invoices, upgrades, refunds, and how prorated charges work.

9 articlesExplore

Account

Profile, security, 2FA, API keys, and team access management.

8 articlesExplore

Security & DDoS

Whitelisting, firewall rules, and how our DDoS shield works.

7 articlesExplore

Troubleshooting

Lag, crashes, connection issues, and step-by-step diagnostics.

18 articlesExplore

Network & Locations

Choosing a region, latency tests, and routing details.

5 articlesExplore

Advanced

Custom JARs, SFTP, scheduled tasks, and webhooks.

11 articlesExplore

Popular Articles

Most-read this week.

Getting Started• 3 min

How to create a Minecraft server in under 2 minutes

A walkthrough from checkout to your first /op command.

Troubleshooting• 5 min

Fixing “Connection timed out” errors

The 5 most common causes and how to rule them out quickly.

Billing & Plans• 2 min

Upgrading your plan without downtime

How live upgrades work and what is prorated on your next invoice.

Minecraft• 4 min

Installing Paper plugins from the panel

Drag-and-drop installs, version pinning, and conflict resolution.

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